Shipping and Delivery
Orders are processed and shipped in the order they are received. Most orders containing in-stock items ship within 1–2 business days.
Items that are temporarily out of stock or backordered may take approximately 3–5 additional business days to arrive at our warehouse and may delay shipment of the entire order. We will contact you if a significant delay is expected.
Shipping charges and available delivery methods are calculated at checkout based on the destination, package weight, dimensions, and selected carrier service. Delivery estimates provided at checkout are estimates only and are not guaranteed.
Tracking information will be sent after your order ships. Carrier delays, weather conditions, address problems, and other circumstances outside our control may affect delivery times.
Some oversized, heavy, hazardous, or specially handled products may require additional freight charges or shipping arrangements. We will contact you before shipment if an adjustment is required.
Returns and Replacements
We offer a 30-day return policy. Eligible items must be returned within 30 days of delivery to receive a refund to the original payment method.
All returns require a Return Merchandise Authorization number, also known as an RMA. Please contact our team before sending an item back. Returns received without an RMA may be refused or subject to a restocking fee.
To request an RMA, please provide:
- Your order number
- The item you wish to return
- The reason for the return
- Photos or other information requested by our team, when applicable
Returned merchandise must be new, unused, uninstalled, and in its original packaging, with all included parts, instructions, and accessories. Items that are used, damaged, incomplete, improperly packaged, or otherwise not in resalable condition may be refused or subject to a restocking fee.
Non-Returnable Items
The following items are not eligible for return:
- Hose, tubing, or other material cut to a customer-specified length
- Custom-made, special-order, or modified products
- Items that have been used, installed, contaminated, or damaged after delivery
- Items specifically marked as non-returnable or final sale
Electronics
Eligible electronic items are subject to a 10% restocking fee. Electronics must be unused, uninstalled, and returned in their original packaging with all components and documentation.
Electronic items that have been installed, programmed, energized, or otherwise placed into service may not be returnable.
Incorrect, Damaged, or Defective Items
Please inspect your order promptly after delivery. Contact us as soon as possible if an item arrives damaged, defective, or different from what you ordered.
Keep the product, packaging, and shipping carton until our team provides instructions. Photos may be required to document shipping damage or verify the issue.
When the return is the result of an error by Parts Dept. or a confirmed product defect, we will work with you to provide an appropriate replacement, return, or refund and will arrange return shipping when applicable.
Returning Merchandise
After receiving your RMA:
- Carefully package the item using appropriate protective materials.
- Include the RMA number with the shipment and clearly mark it on the outside of the package.
- Ship the return using a trackable service.
- Consider purchasing shipping insurance for the full value of the merchandise.
We accept returns delivered by standard carriers, including UPS, FedEx, and USPS.
Customers are responsible for return shipping costs unless the return results from our error or a confirmed defect. Parts Dept. is not responsible for merchandise lost or damaged during return shipping. Credit may not be issued for items that arrive damaged because of inadequate packaging.
Please do not send merchandise back without first receiving an RMA and return instructions from our team.
Refunds
Please allow 7–10 business days after your return is delivered to us for inspection and processing.
Approved refunds are issued to the original payment method. Original shipping charges are not refundable unless the return resulted from our error. Your financial institution may require additional time to post the refund to your account.
Any applicable restocking fees, return shipping charges, missing-part charges, or deductions for damage will be subtracted from the refund.